Shipping and Delivery Policy for Shankar Extractions ("Chulha")
At Shankar Extractions, operating under the trade name "Chulha," we are committed to ensuring that your orders are delivered safely and on time. Please review our Shipping and Delivery Policy to understand how we process and ship your orders.
1. Shipping Locations
We currently deliver to locations across India. If your location is not serviceable, our support team will notify you at the time of order processing.
2. Shipping Charges
- Standard Shipping Charges: The charges will be displayed at checkout.
- Express Shipping: If available, additional charges apply for faster delivery.
3. Order Processing Time
- Orders are typically processed within 1-2 business days (excluding Sundays and public holidays).
- Once processed, you will receive a confirmation email with tracking details.
4. Estimated Delivery Time
- Standard Delivery: 5-7 business days (depending on location).
- Express Delivery: 2-3 business days (if applicable).
- Remote or difficult-to-reach locations may experience slight delays.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS. You can track your shipment through our website or the courier partner’s website.
6. Delivery Delays
While we strive to deliver on time, some factors may cause delays, including:
- Bad weather conditions
- Unforeseen logistical issues
- Natural disasters, strikes, or lockdowns
If there is a significant delay, we will notify you via email or phone.
7. Damaged or Missing Items
If you receive a damaged product or your order is incomplete:
- Contact our customer support within 24 hours of delivery.
- Provide your order number and clear images of the product.
- We will assess the issue and offer a replacement or refund based on our Return Policy.
8. Incorrect Address or Non-Delivery
- If the provided address is incorrect or incomplete, delivery may fail.
- If a package is returned due to incorrect details, the customer may be responsible for re-shipping costs.
9. Change or Cancel an Order
- Orders can only be modified or canceled before they are shipped.
- Once shipped, cancellation is not possible.
10. Contact Information
For any shipping-related queries, please contact:
Shankar Extractions ("Chulha")
Address: Shop No 5
Aasthan Plaza, Eidgah Road
Ramnagar, Distt. Nainital-244715
Uttarakhand, Bharat (India)
Email: info@chulha.co.in
Phone: +91-7817879007
We appreciate your trust in Shankar Extractions and will do our best to resolve your concerns swiftly. Thank you for choosing "Chulha" for your food product needs!
