Return Policy for Shankar Extractions ("Chulha")
At Shankar Extractions, operating under the trade name "Chulha," we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you can rely on our transparent and straightforward return policy.
1. Eligibility for Returns
We accept returns for the following reasons:
- The product delivered is damaged or defective.
- The product is incorrect or does not match your order.
- The product is expired upon delivery.
Returns will not be accepted for:
- Products that have been opened, used, or tampered with.
- Products purchased during clearance sales or promotions (unless defective).
- Products returned beyond the return period mentioned below.
2. Return Period
- Return requests must be initiated within 7 days of receiving the product.
- Requests beyond this timeframe will not be entertained.
3. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team via email at info@chulha.co.in or call us at +91-7817879007.
- Provide Details: Share your order number, a description of the issue, and, if possible, attach photos of the product.
- Approval: Our team will review your request and provide further instructions.
4. Return Process
- Pickup: Once your return is approved, we will arrange for the product to be picked up from your address.
- Packaging: Ensure the product is securely packaged in its original box or packaging. Include all accessories, invoices, or tags.
5. Refund Policy
- Refunds will be issued after we receive and inspect the returned product.
- Refunds will be processed via the original payment method within 7-10 business days.
- Ineligible returns (damaged, tampered, or beyond the return period) will not be refunded and may be sent back to the customer.
6. Replacement Policy
- If eligible, you can opt for a replacement instead of a refund.
- Replacements are subject to product availability. If a replacement is unavailable, a refund will be issued.
7. Non-Returnable Items
Certain items are not eligible for returns due to hygiene and safety reasons. These include:
- Perishable items (e.g., fresh food).
- Opened or partially used products.
8. Return Shipping Costs
- If the return is due to our error (damaged, defective, or incorrect product), we will bear the return shipping costs.
- For other reasons, return shipping costs may be deducted from your refund amount.
9. Contact Information
If you have any questions or concerns about our Return Policy, please get in touch with us:
Shankar Extractions ("Chulha")
Address: Shop No 5
Aasthan Plaza, Eidgah Road
Ramnagar, Distt. Nainital-244715
Uttarakhand, Bharat (India)
Email: info@chulha.co.in
Phone: +91-7817879007
We appreciate your trust in Shankar Extractions and will do our best to resolve your concerns swiftly. Thank you for choosing "Chulha" for your food product needs!
